Ecotravel maintains a database with the register of customers that is stored for 20 years, after the first contact. The data present in this database is only the data provided by the customers themselves at the time of registration or later requests for booking purposes, being collected under the terms approved by the National Data Protection Commission by Ecotravel, the entity responsible for the file, with headquarters at Praça Mouzinho de Albuquerque nº113, store 70 (Shopping Brasília), 4100-359 Porto, Portugal.
When the customer makes a reservation or purchase on this website, Ecotravel automatically records certain personal data that the customer has agreed to provide. The type of data stored will be information such as "name", "contact", "email address". In some cases, we may need other, more personal data such as “ID card number and / or passport”. All information requested on personal data is used solely and exclusively to organize the chosen trip/cruise or tourist service. All personal data provided will be treated as being of a “sensitive” nature and, therefore, it deserves the utmost respect and care on the part of Ecotravel.
In the case of online bookings, the customer will be able to pay by VISA / Mastercard credit card online. In this way, you will be redirected to the page of Redunicre, a partner and certified entity that processes online payments, where you will be asked to enter your card details. In this sense, Redunicre and our bank are the only entities that process customer card data and guarantee the transmission of encrypted data. Ecotravel only receives information with the result of the authorization and instructions to proceed with the order.
In no event will information be requested on philosophical or political beliefs, party or union affiliation, religious faith, private life and racial or ethnic origin, as well as health or sexual life data (including genetic data) of clients. When we are preparing for their trip, the customer can provide us with other types of information, such as dietary requirements and food intolerances, medical / health conditions, disabilities or other special information similar to the previous ones, in order to ensure that your specific needs are met.
Therefore, Ecotravel guarantees that they have implemented and will continue to implement the security measures of a technical and organizational nature necessary to guarantee the security of the data that is provided, with a view to preventing its alteration, loss, treatment and / or unauthorized access, taking into account the nature of the stored data and the risks to which they are exposed.
If the customer wishes to exercise the rights of access, rectification, cancellation or opposition that GDPR grants them, he can do so through the website or send an email to firstname.lastname@example.org.
Ecotravel also reserves the right to collect personal data in the following circumstances: if the user responds to a promotion through this website, if he completes a questionnaire, subscribes to the newsletter or other Marketing material, reports a problem, among other situations similar to the previous ones . In this case, we may keep a record of your email address, with the possibility of removal. Or, alternatively, the user just needs to send us an email to email@example.com.
Personal data obtained by third party sources:
In addition to this data provided by the user / customer, we may receive information from other certified suppliers and partners, to whom we entrust the responsibility of ensuring full compliance with the privacy policies required by the GDPR.
If you book one of our programs through a third-party travel agency or tour operator, certain personal data (as applicable to your booking) will be passed on to Ecotravel, in order to provide the services that the customer has requested (even if the reservation does not occur);
When a customer fills out a form on our website and / or finalizes the purchase with Ecotravel, some personal data provided will need to be transmitted, processed and stored by relevant third parties, such as:
Some personal data obtained through registration on our website or from customers who have established a business relationship with Ecotravel will need to be provided, processed and stored in secure and certified systems, which result from a combination of our own systems and systems from credible suppliers and relevant.
The personal data we keep is treated with the degree of protection required by law to guarantee their security and prevent their alteration, loss, treatment or unauthorized access. For this purpose, we use backups on Google Drive and NAS (Network Attached Storage), a device that stores and shares data from several computers, which can be accessed remotely.
The records on our website are also encrypted, following the GDPR standards, in technical infrastructures for peripheral control, namely by network firewalls, private circuits and VPN’s that respect the security requirements. The computer servers are housed in a Datacenter operator, which performs a digital information protection service for the hosted servers. The service includes file backup, its conservation according to the defined policy and the restore at the request of Ecotravel.
Ecotravel is therefore committed to:
If the user does not make an inquiry or purchase with Ecotravel, we will only send you information and offers by email if you subscribe to our newsletter (double opt-in), to receive our information and / or promotions. In this way, only users who have expressly agreed to receive Marketing material will be included in these databases.
This personal data consented by the user (“name” and “email address”) is shared with a secure and external certified platform, from which we manage the database and send Email Marketing. We will not transmit the data to third parties with whom we do not have a protocol, who do not guarantee the security and encryption of the database and who are not Email Marketing and Marketing Automation companies. We attribute to these partners the strict follow-up of the GDPR standards and the confidentiality regarding the stored data, its disclosure being clearly prohibited.
If the user chooses not to receive more Marketing information, he / she can unsubscribe from the newsletter and, in this way, it will be automatically deleted from our databases for Marketing purposes.
Any user or customer who provided their personal data has several rights in relation to the information they have provided, in accordance with the GDPR law, as follows:
Although we do our best to protect your personal data, and always acting in accordance with strict GDPR standards, the transmission of information over the Internet is not entirely secure. Therefore, we cannot guarantee the total security of your data transmitted to our website. When we receive your information, we take all reasonable and legal steps to keep your personal data protected and try to prevent any unauthorized access, use or loss of your data, by implementing appropriate security measures and limiting access, including internal one. All information you provide to us is stored on our secure servers and any payment transaction will be encrypted using TLS technology. We do not store customer card data internally and, when you give a password (personal and non-transferable) to a reserved area of our website, you must keep it and be responsible for keeping that password confidential.
In addition, if we detect any breach of personal data, we will immediately notify the competent authorities, as required by law.
No cookie used by us can extract information from the user's computer hard drive, steal personal information or read cookie files created by other suppliers.
Essential cookies for the website to function correctly and that allow the customer to make a reservation or request for availability, allowing us to access purchase requests.
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Conversation cookies: cookies to store the “Live Chat” (Chat), used to provide a live service window on our websites. It requires the use of two types of cookies: to identify the device during visits and to store user preferences.
Personal Data is obtained for the following purposes:
The user / client of the website www.douro.com.pt consents that Ecotravel treats his personal data. In addition, the user will expressly consent that personal data may be transferred to:
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